Terms of Service

By accessing or using our website, submitting information through a contact form, requesting a quote, or communicating with IronVale Studios, you acknowledge that you have read, understood, and agree to be bound by these Terms.

If you are using our website or services on behalf of a business, organization, or other legal entity, you represent that you have authority to bind that entity to these Terms.

IronVale Studios provides website design, website development, web application development, website maintenance, and related digital services. IronVale Studios is currently operated under the name "IronVale Studios" and is not currently represented on this website as a limited liability company unless stated otherwise in a separate written agreement.

Nothing on this website should be interpreted as legal, tax, financial, or professional advice outside the scope of our web design, development, and maintenance services.

IronVale Studios may offer services including, but not limited to:

• Website design and redesign
• Website development
• Web application development
• Landing pages and business websites
• E-commerce setup and related integrations
• Website maintenance and care plans
• Search engine optimization setup and basic SEO improvements
• Domain setup, DNS configuration, and hosting setup
• Business email setup and email-related configuration
• Analytics setup and basic performance improvements
• Content, layout, and user experience improvements
• Third-party tool, API, or service integration
• Other related website, design, development, or digital services

The exact services, deliverables, timeline, pricing, and included work for a paid project will be defined in a separate written proposal, invoice, statement of work, service agreement, or contract.

You may use our website for lawful purposes only. You agree not to use the website in a way that could damage, disable, overburden, impair, interfere with, or compromise the security, availability, or functionality of the website or our services.

You agree that any information you submit through our website is accurate, complete, and not misleading to the best of your knowledge.

Submitting a contact form, requesting a quote, discussing a project, or communicating with IronVale Studios does not create a client relationship, service agreement, partnership, employment relationship, or obligation for IronVale Studios to perform work.

A paid project or service relationship begins only when IronVale Studios accepts the project and the client accepts a separate written proposal, invoice, statement of work, service agreement, or contract.

Any quote, estimate, timeline, or pricing information provided before a written agreement is accepted is for discussion and planning purposes only. Quotes and estimates may change based on project scope, features, complexity, client requirements, timeline, third-party costs, or other relevant factors.

Unless otherwise stated in a separate written agreement, website website setup fees are billed fifty percent (50%) upfront to begin work and fifty percent (50%) upon final approval before launch. Final payment must be received before the website is published, connected to the client's domain, transferred, or handed over to client-controlled accounts.

If a monthly support plan is added, the first plan payment is due at launch and support begins on the website launch date unless otherwise stated in the accepted proposal, statement of work, or agreement.

Project deposits, setup fees, discovery fees, and initial payments are generally non-refundable once work has begun, unless otherwise stated in writing. If a project is canceled before work begins, IronVale Studios may, at its discretion, provide a partial or full refund.

Payment terms, due dates, accepted payment methods, and billing details may be further described in a separate invoice, proposal, agreement, or contract. IronVale Studios may accept payments through providers such as Stripe, PayPal, or other approved payment methods.

Hourly work may be billed at the applicable hourly rate stated in the proposal, agreement, invoice, or current service terms. Unless otherwise agreed in writing, hourly work may differ depending on whether the client has an active maintenance plan or subscription.

Unless otherwise agreed in writing, the default hourly rate for out-of-scope work for clients without an active plan is $65 per hour. See our Master Services Agreement for full details.

Overdue amounts may accrue interest at 1.5% per month (18% per annum), or the maximum rate permitted by applicable law, from the due date until paid in full.

IronVale Studios may offer website maintenance plans, care plans, subscriptions, or ongoing support services on a monthly or annual basis.

Monthly maintenance plans are generally billed every thirty (30) days unless otherwise stated in writing. Annual maintenance plans may be billed upfront for the applicable annual term.

Clients may cancel a monthly maintenance plan before the next billing date. Cancellation stops future renewals but does not automatically refund the current billing period. Annual plans, prepaid plans, setup fees, and completed work are not refundable unless required by law or stated otherwise in writing.

Unless otherwise stated in writing, unused monthly update time, support time, or included service hours do not roll over to future billing periods.

Maintenance plans do not include major redesigns, new features, large scope changes, third-party service fees, emergency work, or custom development unless specifically included in the plan or separately agreed in writing.

If a subscription, maintenance plan, or recurring payment fails, IronVale Studios may retry the payment and send notice to the client. During the initial failed-payment period, automated or passive monitoring may continue, but manual work, requested updates, support requests, and non-automated services may be paused until payment is resolved.

If payment remains unresolved, IronVale Studios may limit, suspend, or terminate maintenance services, support, updates, or other ongoing work. IronVale Studios is not responsible for delays, missed updates, unresolved requests, or service interruptions caused by failed, late, disputed, or incomplete payments.

Clients are responsible for providing the materials, information, access, approvals, and cooperation reasonably required for IronVale Studios to perform the requested services. This may include:

• Business information
• Website copy, text, and content
• Images, logos, branding materials, and media assets
• Domain, hosting, email, CMS, or third-party account access
• Feedback, approvals, and revision requests
• Product, service, pricing, legal, or policy information
• Any other information needed to complete the project

Clients are responsible for reviewing deliverables, testing functionality, providing timely feedback, and confirming that content, business details, pricing, legal pages, policies, and other website information are accurate before launch.

The project scope, included deliverables, revision rounds, timeline, and pricing will be described in the applicable proposal, invoice, statement of work, service agreement, or contract.

Unless otherwise stated in writing, website projects include up to two (2) rounds of reasonable website revisions. Revisions are intended to refine the agreed-upon design, content, layout, or functionality and do not include major scope changes, complete redesigns, new pages, new features, or work not included in the accepted project scope.

Additional revisions, extra pages, new features, rush work, major design changes, third-party integrations, or other work outside the approved scope may require additional fees and may extend the project timeline.

Project timelines depend on timely client communication, feedback, approvals, access, and materials. If the client delays providing content, feedback, approvals, access credentials, images, logos, payments, or other required materials, project timelines may be extended.

IronVale Studios is not responsible for missed deadlines, delayed launches, postponed deliverables, or additional costs caused by client delays, incomplete materials, delayed approvals, third-party issues, or circumstances outside our reasonable control.

If a project becomes inactive for thirty (30) days or more due to lack of client response, missing materials, delayed approval, or unpaid invoices, IronVale Studios may pause the project. A restart fee, updated timeline, revised pricing, or new proposal may be required before work resumes.

Before launch or final delivery, the client is responsible for reviewing the website, testing relevant functionality, and confirming that the website is ready for publication or delivery.

Once the client approves the website for launch, requests launch, or otherwise accepts delivery, additional changes may be billed separately unless they are included in an active maintenance plan or separate written agreement.

IronVale Studios may withhold launch, delivery, transfer, publication, or release of final deliverables until all required payments have been received.

Upon full and final payment of all amounts owed, the client owns all right, title, and interest in the final custom website deliverables created specifically for the client, including the complete source code, custom components, and configurations developed solely for the client's project ("Custom Deliverables"). The client has the unrestricted right to use, modify, export, transfer, or otherwise dispose of the Custom Deliverables as the client sees fit, including the ability to engage other developers for ongoing work.

IronVale Studios retains ownership of all pre-existing materials, reusable code libraries, templates, frameworks, general components, design systems, workflows, tools, and general skills used during the project. IronVale Studios may reuse general knowledge, ideas, techniques, layouts, structures, code patterns, and workflows in future projects for other clients, provided we do not disclose or use the client's confidential information or proprietary custom code.

Hosting and Database Services — IronVale-Managed Accounts: Where IronVale Studios hosts and maintains a client's project infrastructure under IronVale Studios-owned accounts, the third-party platform accounts and credentials remain the sole property of IronVale Studios. All client-specific data, database records, schemas, application content, and project configurations stored within those accounts remain the sole property of the client. Upon termination of the hosting or maintenance engagement, or upon written request, IronVale Studios will provide a full export of all client-owned data in a reasonably portable format and permanently delete such data from IronVale Studios-managed accounts following confirmed receipt by the client.

Hosting and Database Services — Client-Owned Accounts: Where hosting, database, or related third-party service accounts are established in the client's own name, those accounts and all data, records, schemas, content, and configurations within them are and remain the sole property of the client. IronVale Studios has no claim of ownership or ongoing right of access to such accounts following the conclusion of the engagement, except as expressly authorized in writing by the client for continued maintenance or development.

Third-party materials, open-source libraries, plugins, and stock assets remain subject to their respective third-party licenses, and neither party may represent ownership beyond what those licenses permit. The client retains full ownership of all client-provided content, logos, images, text, branding materials, and other assets supplied by the client.

Unless otherwise agreed in writing, IronVale Studios may display completed work, project summaries, website screenshots, links, descriptions, and related non-confidential project information in our portfolio, case studies, marketing materials, social media, and sales materials.

Clients may request confidentiality or portfolio restrictions in writing before the project begins. IronVale Studios may agree to such restrictions at our discretion or as part of a separate written agreement.

Websites and web applications may rely on third-party services, platforms, providers, plugins, APIs, payment processors, analytics tools, hosting platforms, domain registrars, email services, or other external tools.

Unless otherwise stated in writing, standard tools that IronVale Studios chooses to use for normal operation of our own workflow, such as our preferred deployment, email delivery, or operational tools, may be included in our pricing where appropriate.

Clients are responsible for third-party costs that are specific to their project, business requirements, niche functionality, premium features, paid plugins, stock assets, special APIs, paid hosting upgrades, payment processing fees, subscriptions, licenses, or tools requested or required for their website.

Domain costs may be included in the project price if stated in the applicable proposal or agreement. Otherwise, domain registration, renewal, transfer, and related costs are the responsibility of the client.

IronVale Studios is not responsible for outages, downtime, security incidents, pricing changes, policy changes, account restrictions, service limitations, or discontinued services from third-party providers.

Clients are solely responsible for the legality, accuracy, ownership, licensing, and appropriateness of all content, materials, products, services, claims, images, logos, text, trademarks, media, data, and other materials they provide to IronVale Studios or request to be included on a website.

By providing content or materials to IronVale Studios, the client represents that they have the necessary rights, permissions, and licenses to use those materials and authorize IronVale Studios to use them in connection with the project.

IronVale Studios is not responsible for claims arising from client-provided content, inaccurate business information, unlawful claims, misleading statements, intellectual property infringement, product or service descriptions, privacy compliance, accessibility compliance, industry-specific legal requirements, or client business practices.

IronVale Studios reserves the right to refuse, decline, suspend, or terminate work or services at our discretion, including where a project involves unlawful, abusive, harmful, deceptive, infringing, exploitative, hateful, malicious, high-risk, or otherwise inappropriate content or activity.

IronVale Studios may also refuse or discontinue work if a client is abusive, threatening, non-responsive, fails to pay, violates these Terms, requests unlawful work, or asks us to participate in activity we believe may create legal, ethical, operational, or reputational risk.

You agree not to:

• Use our website or services for unlawful purposes
• Submit false, misleading, malicious, or infringing content
• Attempt to gain unauthorized access to our systems
• Interfere with the security or operation of our website
• Spam, abuse, scrape, overload, or attack our website or forms
• Upload or transmit malware, harmful code, or unsafe files
• Violate the rights of IronVale Studios or any third party
• Use our work or services to support fraudulent or deceptive activity

Your use of our website and services is also governed by our Privacy Policy, which explains how we collect, use, store, and protect personal information.

Privacy-related questions, requests, or concerns may be sent to privacy@ironvalestudios.com.

IronVale Studios may provide design, development, maintenance, technical, SEO, performance, and website-related services using reasonable skill and effort. However, we do not guarantee any specific business outcome.

IronVale Studios does not guarantee specific search engine rankings, website traffic, sales, leads, revenue, conversion rates, customer growth, uptime, performance scores, platform approvals, advertising results, or other business results.

Results may depend on many factors outside our control, including market conditions, client offerings, pricing, content, competition, advertising, third-party platforms, customer behavior, search engine algorithms, hosting providers, and ongoing business decisions.

Our website, content, and services are provided on an "as is" and "as available" basis unless otherwise stated in a separate written agreement.

To the fullest extent permitted by law, IronVale Studios disclaims all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted operation, error-free operation, and availability.

IronVale Studios does not warrant that our website or services will be uninterrupted, secure, error-free, free from harmful components, or compatible with every browser, device, platform, plugin, third-party service, or future technology change.

To the fullest extent permitted by law, IronVale Studios will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenue, lost business opportunities, lost data, business interruption, reputational harm, or loss of goodwill, arising out of or related to our website, services, these Terms, or any project.

To the fullest extent permitted by law, IronVale Studios’ total liability for any claim arising out of or related to the website, services, these Terms, or a project will not exceed the amount paid by the client to IronVale Studios for the specific service giving rise to the claim.

Some jurisdictions do not allow certain limitations of liability. In such cases, our liability will be limited to the maximum extent permitted by applicable law.

You agree to defend, indemnify, and hold harmless IronVale Studios from and against any claims, damages, liabilities, losses, costs, expenses, or fees, including reasonable attorneys’ fees, arising out of or related to:

• Your use of our website or services
• Your violation of these Terms
• Your violation of any law or third-party right
• Content, materials, or instructions you provide to us
• Your business products, services, claims, or practices
• Allegations that client-provided content infringes or violates another person’s rights

IronVale Studios may suspend, limit, or terminate access to our website, services, maintenance plans, support, or ongoing work if you violate these Terms, fail to pay amounts owed, misuse our services, provide unlawful or infringing materials, engage in abusive conduct, or create legal, security, operational, or reputational risk.

Suspension or termination does not waive any amounts owed to IronVale Studios and does not limit our rights or remedies under these Terms, any separate agreement, or applicable law.

These Terms are governed by the laws of the State of Idaho, without regard to conflict of law principles.

Unless applicable law requires otherwise, any dispute arising out of or related to these Terms, our website, or our services will be brought in the state or federal courts located in Idaho, and each party consents to the personal jurisdiction and venue of such courts.

Before filing a legal claim, you agree to first contact IronVale Studios and attempt to resolve the dispute informally by emailing contact@ironvalestudios.com.

IronVale Studios may update these Terms from time to time. The updated version will be indicated by an updated "Last updated" date at the top of this page.

Your continued use of our website or services after updated Terms are posted means that you accept the updated Terms. If you do not agree to the updated Terms, you should stop using our website and services.

If you have questions about these Terms, you may contact IronVale Studios at: